Friday, 7:15pm. Every hand is full.
The host is seating a four-top, the bar is three deep, and the phone has been ringing for a while. Someone wants a table for eight tomorrow night. Nobody can get to it, so they book somewhere that picked up.
Or somebody does leave the floor to answer it, and the table in front of them waits. Either way, the phone costs you something at exactly the moment you can least afford it.
Three calls that come in during service.
Pick one and watch it go. These are scripted examples we wrote to show how it handles each kind of call; the restaurant is invented and nobody real is on the line. What it asks, and what it writes down, is how it works on a live number.
FIG 0.1Call capture
AgentGood evening, Harbour Street Kitchen. Are you calling to book a table?
CallerYes, for tomorrow night. There are eight of us, around 7:30?
AgentFor eight tomorrow, I have 7:45 at the long table by the window. Would that work?
CallerPerfect. It's for my mum's birthday, and we'll need a high chair.
AgentLovely. I'll let the team know about the birthday. What name and number should I put it under?
CallerSofia Marchetti, 416 555 0163.
- Party
- 8 people
- Wanted
- Sat, around 7:30pm
- Notes
- Birthday, 1 high chair
- Name
- Sofia Marchetti
- Booked
- Sat 7:45pm, window table
- Confirmation
- Text sent
A party of eight booked mid-service, and the host never left the floor.
Get more leads in the door.
Attract the right people, turn interest into bookings, and keep your calendar full.
FIG 0.2Lead capture
What it switches on
RunningVoice AI & call logs
Every call answered in your words, and written down for you to read.
Missed-call text-back
If a call does slip through, a text goes out before they ring someone else.
Website chat & conversation AI
The chat on your site answers, asks and books, at any hour.
Inbound SMS & social DMs
Texts, WhatsApp and DMs, kept as one conversation.
Forms & automated booking
A form filled in becomes a booking, not an email to chase.
Customer records & calendar sync
Who they are, what they want, and the time, where you already look.
Your business
Replying automatically
- Missed call · 2:47pm
FIG 0.3Every door
- Phone call
- Text message
- Web chat
- Instagram DM
- Website form
Your front desk
answers, asks, books
In your calendar
David C. · Running late, now 6
Booked · Sat 8:20pm
Jen P. · Patio for 2 tonight?
Booked · Wed 8:00pm
Sofia M. · Table for 8, birthday
Booked · Sat 7:45pm
The phone and every message together: $1,600 to set up, then $799 a month.
What it takes off your host stand.
FIG 0.4Front desk
Reservations and party sizes
The time, the number and the notes, straight into your book.
Changes and late arrivals
Moved, resized or cancelled, so the table goes to someone else in time.
Menu, hours and directions
Answered from what you tell it, including what you want said about allergies.
Large parties and events
Details and dates taken and handed to you. Those are yours to price.
Calls after close
Tomorrow's bookings taken tonight, while you're cleaning down.
Every call written down
Read any call in full, whenever you like. Nothing happens off the record.
What one unanswered call costs you.
Your numbers, not ours. We have no industry average to give you and we won't make one up, so set the sliders to what you actually see.
FIG 0.5The arithmetic
Rings out, goes to voicemail, or comes in after you close
Some were never going to. Be honest with yourself
The whole bill for the table, roughly
The sliders start on placeholders, not averages. Move them to your own numbers.
$1,170 a month. It pays for itself at 4 tables a month.
The receptionist is $699 a month. It pays for itself if it catches 4 tables a month.
On your numbers, it covers itself. The call is where we check them with you.
From this page to your phone answered.
FIG 0.6Going live
A fifteen-minute call
How your phone works today, what you'd want it to ask, and the sum from the calculator above, done with you.
We set it up with your answers
Your greeting, your questions, your hours and prices, and your rule for what goes to a person. You approve what it says before it says anything.
It answers your number
The same number your customers already ring. Live in ten business days, with every call written down for you to read.
What it costs
$699 a month
$1,200 to set up. 1,500 minutes of calls included, then $0.45 a minute.
Founding clients: $600 to set up and $549 a month, held for a year, in return for a case study and one reference call.
What we carry
If the voice agent has not answered every call it was given for 60 days, the monthly fee is refunded. Winwire carries the risk, not the buyer.
Thirty days to change your mind: money back on any setup fee, no questions asked.
What owners ask before they start.
Does it work with our reservation system?
It books into the reservations you already keep. Systems vary a lot, so on the first call we check whether it can book into yours directly, and you hear the answer before you pay anything, not after.
What does it say about allergies?
Exactly what you tell it to, and nothing more. Most places have it describe what the kitchen can do, add a note to the booking for the server, and hand anything serious to a person.
What about large parties and private events?
It takes the date, the numbers and what they have in mind, and passes it to you. A buyout is a conversation you should have yourself, and it won't quote one.
What if we're fully booked?
It says so, offers the nearest times you do have, and takes the booking if one of them works. You decide how full is full.
Will guests know they are talking to software?
If they ask, it tells them. It never pretends to be a person. Most people just want the table, and it picks up on the first ring to give them one.
Fifteen minutes to find out what the rush is costing you.
We'll ask how often the phone goes unanswered during service and what a table spends, then do the sum with you. If it's small, we'll say so. Or ring us on +1 437 837 0556 — a person answers.
Book my 15 minutes